Return and Refund Policy

14-day returns

You have 14 days after receiving your item to tell us that you wish to return it, without giving a reason. The period begins the day after delivery. If the statutory deadline falls on a weekend or public holiday, it extends to the next working day. Sale prices do not remove your statutory right of withdrawal.

How to request a return

Email support@farshafa.com with your order number or other proof of purchase and the item you wish to return. You may also notify us by another clear statement, including a letter to our company postal address below. Exercising your statutory right of withdrawal does not require our approval.

Contact us for return instructions and the correct return destination. Send the item back within 14 days after telling us you are withdrawing. Keep proof of return postage.

Return destinations for BrandsGateway-supplied items

Our current BrandsGateway fulfilment locations are in Italy and Sweden. Returns are routed to the supplier's designated warehouse for the item:

• Items supplied from Italy: Lux Distribution AB, Via Maddalena 16, 29121 Piacenza, Italy.
• Items supplied from Sweden: supplier return warehouse, Sjöåkravägen 27, 564 31 Bankeryd, Jönköping, Sweden.

Email support@farshafa.com with your order number to confirm the applicable warehouse, recipient and return reference before sending a parcel. This routing step does not make your statutory right of withdrawal conditional on approval. Our Kristianstad company postal address is not the parcel-return warehouse. A return from Sweden may need to be sent to Italy; contact us before purchase to confirm the return country for a particular item.

For items supplied by other partner retailers through Shopify Collective, contact support@farshafa.com for the item's return destination and instructions. FarShaFa AB remains your seller and responsible for your consumer rights.

Return shipping arrangements and charges

For direct supplier returns, use tracked UPS, DHL or FedEx as required by BrandsGateway; its warehouses do not accept ordinary postal-service returns. We can coordinate a supplier label or confirm the destination for a label you purchase yourself. A free label is not included for a change-of-mind return. You pay the direct carrier cost, which varies with parcel size, weight, origin and return country. International return shipping may cost more than domestic postage, and customs charges may apply outside the EU. BrandsGateway does not publish one flat change-of-mind return-label price, so no fixed price or unverified estimate is promised here. Contact us before purchase for an item-specific return destination and cost quote.

We do not pass on a supplier restocking or administrative fee for statutory withdrawal. If supplier routing would prevent exercise of your mandatory rights, contact FarShaFa AB for a suitable return arrangement. Necessary return shipping for goods for which we are responsible is covered by us.

Return costs and item condition

For a change-of-mind return, you pay the direct return-postage cost where we informed you of this before purchase. No restocking or administrative fee applies. A free return label is not included.

You may inspect and try an item as you would in a shop. Please handle it carefully and return its accessories, tags and packaging where available. We may deduct only a lawful, justified loss in value caused by handling beyond what is necessary to establish the item's nature, characteristics and functioning, and only where the required withdrawal information was provided. Missing original packaging does not automatically remove your statutory rights.

Exchanges

We handle change-of-mind size or style changes through a return and a separate new order, rather than a direct exchange. Availability and the price of a new order may differ. This does not limit your statutory right to replacement of faulty goods where applicable.

Refunds

For a withdrawal, we refund you within 14 days of your notice. We may withhold the refund until we receive the goods or evidence that you sent them back, whichever comes first. We use the original payment method unless you expressly agree otherwise. We charge no refund fee.

If you withdraw from the whole order, the refund includes the original standard delivery charge. Any extra amount you chose to pay for an upgraded delivery service is not refundable. Any lawful deduction for diminished value will be explained.

Faulty, damaged or incorrect items

Contact support@farshafa.com with your order details and a description of the issue. The 14-day change-of-mind window does not limit your statutory rights for faulty or misdescribed goods. Swedish consumers have a three-year right to complain about original faults; contact us promptly after discovering a problem.

Where we are responsible for a fault, the applicable remedy is provided without cost to you, including necessary return shipping. Depending on the circumstances, your rights may include repair, replacement, a price reduction or cancellation and refund. Original packaging is not required to make a statutory complaint.

Contact

FarShaFa AB
Organisation number: 559543-8952
Company postal address: Näsbychaussén 17B, 1003, 291 35 Kristianstad, Sweden
support@farshafa.com
+46 73 923 94 21 (WhatsApp)

This policy does not restrict any mandatory consumer rights that apply to your purchase.

Optional withdrawal form

You may copy this form, or send any other clear withdrawal statement. Using this form is optional.

To: FarShaFa AB, Näsbychaussén 17B, 1003, 291 35 Kristianstad, Sweden; support@farshafa.com
I/We withdraw from the contract for the following goods: __________
Ordered on / received on: __________
Consumer name(s): __________
Consumer address: __________
Date: __________
Signature (only for a notice sent on paper): __________

Last updated: 12 October 2026.