Frequently Asked Questions
Luxurious Details, Unmatched Comfort!
Will I pay customs duties or import taxes?
No, not for Sweden and the EU: prices include VAT and no customs duties are charged on delivery. Orders to non-EU European countries (such as Norway, Switzerland and the UK) and international destinations may be subject to import duties or taxes, which are paid by the customer.
How long does delivery take?
Processing and delivery estimates are maintained in our shipping policy. Available methods and charges depend on your delivery address and are shown at checkout.
How can I determine the right size when shopping online?
Each product page lists the Italian (IT) size and the measurements where the brand provides them. As a guide, women's IT 38/40/42/44/46 corresponds to EU 34/36/38/40/42. Italian houses such as Dolce & Gabbana often cut close to the body, so if you are between sizes, consider the larger one. Unsure? Email support@farshafa.com with the product name and your measurements and we will help you choose.
How do I know my designer item is authentic?
FARSHAFA is an independent multi-brand retailer. Read our authenticity information. Included packaging and documentation vary by item; contact support@farshafa.com with the product link or SKU to confirm before ordering.
What payment methods do you accept?
We accept major credit and debit cards, PayPal, and secure online payments. All transactions are encrypted to ensure your information is safe. Reputable online fashion stores utilize secure payment methods to protect customer information. Look for websites that use encryption technology, such as SSL (Secure Sockets Layer), to ensure that your personal and financial details are safeguarded during the checkout process. Additionally, trusted payment gateways like PayPal or major credit card providers offer an added layer of security for online transactions.
At Farshafa, we prioritize the security of your payments and the protection of your personal information. Our checkout process is powered by Shopify's PCI compliance, ensuring that your payments are secure and your data is protected at all times.
What is your return and refund policy?
Our Return & Refund Policy contains the current return terms, refund timing and instructions. Email support@farshafa.com for help with your order.
